People have been saying this for a long time. THIS NOW CONFIRMS IT!
I think this should go viral.
Please check out this comment posted to this article in The Guardian … it says it all
19 January 2014 9:42am
As a Jobcentre worker who took early retirement last year to get away from the pressures & stress I can confirm what many contributors are saying. Since the change of government in 2010 there was a total shift in emphasis in what we are there for. It is now to “police” the benefit system, “protect the public purse” & deter people from claiming anything. We are NOT there to help or advise people anymore.
We had a mystery shopper process where we would be rung up & visited several times a year & mystery shoppers would ask questions about claiming, ask for leaflets etc. This was fed back to offices & used to improve the service. The new…
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